»
Service
|
Information about Online Dispute Resolution
EU Commission online dispute resolution platform: https://ec.europa.eu/consumers/odr
We are neither obligated nor willing to participate in a dispute settlement procedure before a consumer arbitration board. |
 |
Defects
Is one of your ordered products defective? Please contact our
customer support so we can get the issue sorted out straight away.
Incorrect deliveries | Missing items | Wrong deliveries
If you have been sent the wrong item or one item is missing, please contact customer support so we can get to the bottom of the mishap right away.
Complaints
Is one of your ordered products defective, or does it not meet your expectations? Please contact customer support so we can get to the bottom of the issue right away. |
 |
Returns | Returning goods
We ask customers to contact
customer support before returning ordered products. Please wait for a response from us before returning any goods. Many thanks.
Returns | Return policy | Cancellation
We guarantees you a comprehensive right of cancellation - more information can be found under
Cancellation.
Service query | Service replacement
We ask customers to give us their support. First of all, please contact our
customer support for
ALL service cases [defects, incorrect deliveries, missing items, returns, cancellation], only by doing so can we ensure that your service query will be processed quickly and smoothly. Many thanks for your cooperation.
